Frequently Asked Questions
What size machines do you have? Will my king-size comforter fit?
We have machines as small as 20 pounds and as large as a 77-pound machine that is the equivalent of eight loads. Yes, your comforter will fit. In fact, you can probably do two in the large machine.
What hours are your pickup and delivery?
Our vehicle goes out Monday-Friday from 9 am to 5 pm. You can select the time slot that works best for you.
What if I am going to be gone? Can I leave clothes for pickup on my porch?
Absolutely, if you feel it is safe in your neighborhood or you can tell us where your clothing will be located when you put down your preferences.
When doing wash and fold, do you separate the white from the colored clothes?
Absolutely.
What are your store hours?
We open the doors at 7 am. The last load needs to be started by 8:45 pm.
If I am having pickup/delivery, what is the turnaround time?
Two days. If we pickup your clothes on Tuesday, they will be returned on Thursday.
If I schedule an online order, how will it be billed?
When we complete the order, we will bill your credit card and we will email you the invoice.
If I am a commercial customer, how do I create an account?
Call us at (254) 235-9274 or email us at info@magicwashndry.com and we will create an account for you.